Some The Fanpass User Information Leaked

The Fanpass confirmed that following a computer intrusion on our platform from the night of 30 April to 1 May, the security of a limited amount of user personal data may have been leaked.



Search Email/Password Breach

The fraudulent intrusion targeted recovering contact details, which may include

• surnames
• first names
• email addresses
• telephone numbers

It also confirmed below the key data are safely encrypted and stored by user banks and payment providers. Their integrity was not compromised by the incident.

• payment details
• passwords

The incident only affected the platform and servers, personal devices of users were not involved. Technical actions were immediately implemented to quickly put an end to the intrusion and no action was required on the user side.

The Fanpass emphasized that it values the security of data and the transparency of any breach accident processing so that it informs users of the occurrence and resolution of this breach.

Considering that some users' email addresses leaked, it asks users to be very cautious about any suspicious email solicitations, as their data could be used for phishing purposes. You should be careful in the following scenarios:

• when receiving any emails from any misleading domain name
• any email that requests personal information or payment
• any unsolicited request from an untrusted source.

Follow these tips to stay safe from spear-phishing attacks:

• Don’t open attachments that you were not expecting.
• Don’t click on links in emails that you were not expecting.
• Check email headers to make sure you recognize the sender and any other recipients.
• Reach out to the person who allegedly sent the email by phone or in person.